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Store

Terms of Service

Last updated: June 9, 2026

These Terms of Service ("Terms") govern all purchases made through the CartMC Minecraft Store ("Store", "we", "us", "our"). By making a purchase, you agree to these Terms.

  1. Products, Lifetime Ranks, Permanent Features, and Keys

1.1. Our Store offers lifetime ranks, which grant in-game benefits for as long as the CartMC server operates.

1.2. Our Store also offers permanent cosmetic products, including but not limited to Glows, which allow players to enable and disable visual effects through an in-game GUI.

1.3. Our Store offers Keys, which may be used to open designated crates within the server.

1.4. Lifetime ranks, permanent cosmetic products, and Keys are non-resellable for real-world currency.

1.5. Ownership of ranks, cosmetic products, and Keys is tied to the Minecraft account used at the time of purchase.

1.6. Permanent cosmetic products, including Glows, and Keys do not provide gameplay advantages unless explicitly stated on the Store.

  1. Rank and Cosmetic Transfers

2.1. You may request a transfer of your lifetime rank or permanent cosmetic product (including Glows) to another Minecraft account at any time.

2.2. Transfers are not guaranteed and are subject to staff approval.

2.3. Transfers will not be processed if the original account has an active ban or punishment at the time of the request.

2.4. We reserve the right to deny transfer requests if abuse, exploitation, or suspicious behavior is suspected.

  1. Payments and Chargebacks

3.1. By completing a payment, you confirm that you are authorized to use the selected payment method.

3.2. Chargebacks or forced payment disputes made after successfully receiving the purchased product, without prior notice to CartMC support, may result in:

  • The purchased product, rank, glow, key, or associated in-game items being removed or revoked.

  • A permanent ban of the payment method from future purchases.

3.3. Attempting to exploit payment systems or falsely claim non-delivery is considered fraud and may result in further action.

  1. Refund Policy

4.1. Lifetime ranks are refundable only within 24 hours of purchase and only if all conditions below are met:

  • No kits have been redeemed.

  • No rank-related items or features have been obtained or used.

  • No in-game advantages from the rank have been used.

4.2. Permanent cosmetic products, including Glows, are refundable within 24 hours of purchase. They can be refunded even after being used or enabled.

4.3. Keys are refundable within 24 hours of purchase provided that:

  • The key remains in the player's inventory.

  • The key is valid and unused.

  • The key can be verified by staff as the originally purchased item.

4.4. Refund conditions:

  • Ranks are non-refundable once kits have been redeemed or any rank-related advantages have been used.

  • Cosmetic products can still be refunded within 24 hours of purchase, even after being used or enabled.

  • Keys can still be refunded within 24 hours of purchase if they remain valid, unused, and present in the player's inventory.

Upon refund approval, the refunded item will be removed from the account where applicable.

4.5. Physical in-game items obtained through purchases are not eligible for refunds if they have been duplicated, exploited, modified through unauthorized means, or if duplication abuse is suspected. CartMC reserves the right to deny any refund request involving duplicated or exploited items.

4.6. Refund requests must be submitted through the official CartMC support contact options listed below.

  1. Rank, Glow, and Key Feature Changes

5.1. We reserve the right to modify, replace, or remove rank, cosmetic, or key-related features at any time.

5.2. Feature changes will not reduce the overall value of the rank, cosmetic product, or key purchase.

5.3. In cases where a feature is removed due to:

  • Game balance concerns

  • Technical limitations or issues

  • Exploits or unfair advantages

A similar or equivalent feature may be provided to maintain overall value.

  1. Server Access and Enforcement

6.1. Purchasing a rank, cosmetic product, or Key does not grant immunity from server rules.

6.2. Bans, mutes, or other punishments may still be applied regardless of purchase status.

6.3. We reserve the right to suspend, revoke, or disable access to ranks, cosmetic products, or Keys in cases of severe rule violations or abuse.

6.4. Store products, including ranks, cosmetic products, keys, and purchased in-game items, may not be sold, offered for sale, advertised, brokered, exchanged, or transferred for real-world currency, digital currency, gift cards, services, or any other form of external compensation.

6.5. If a player is found attempting to sell, advertise, broker, facilitate, or arrange the sale of a Store product outside of approved in-game mechanics, CartMC reserves the right to prohibit that player from purchasing the same product or product category involved in the violation.

6.6. Repeated violations, large-scale reselling activity, or attempts to evade these restrictions may result in additional punishments, including removal of the associated product, suspension of Store privileges, or permanent restriction from future purchases.

  1. Tebex (Buycraft) Platform Policy

7.1. Our Store operates using Tebex Limited (formerly Buycraft) as an authorized Minecraft server monetization platform.

7.2. All purchases are processed by Tebex and are subject to the Tebex Terms of Service, Privacy Policy, and Refund Policy, in addition to these Terms.

7.3. Tebex acts as the Merchant of Record for all transactions. Payment information is handled securely by Tebex and its payment providers.

7.4. In the event of a conflict between Tebex policies and these Terms, Tebex policies shall take precedence where legally required.

  1. Legal Jurisdiction

8.1. These Terms are governed by the laws of The Netherlands, alongside applicable international laws.

8.2. Any legal disputes arising from purchases or use of our services will be handled under Dutch jurisdiction.

  1. Changes to These Terms

9.1. We reserve the right to update or modify these Terms at any time.

9.2. Continued use of the Store after changes are made constitutes acceptance of the updated Terms.

  1. Contact

For support, refund requests, or questions regarding these Terms, please contact CartMC through one of the following official channels:

Discord: https://dsc.gg/cartmc

Website: https://www.cartmc.fun/support

Email: cartmcnetwork@gmail.com